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When attempting to record a video, the camera will operate correctly for a few minutes before stopping.
Check to make sure there is available space on your memory card. If your memory card is full it will prevent you from being able to record videos.
Check to make sure you are using a compatible SD card. All GoPro cameras require a minimum of a Class 10 SD card. Keep in mind that video files are very large, especially 4K video. A lot of memory will be required for longer videos.
When trying to use your camera you find that the buttons are unresponsive, you are unable to access the menu or perform any actions.
The camera may just be frozen. Remove the battery to perform a hard reset. Make sure you are using a charged battery when you attempt to reboot the camera. If the screen on the front of the camera is working, but the LCD screen on the back of the camera is not, you may need to replace the screen.
Make sure the battery you are using is charged. If the camera will not boot up when using a charged battery, you may need to replace the motherboard. Check out this replacement guide.
If the screen on the front of the camera is working, but the LCD screen on the back of the camera is not, you may need to replace the screen.
GoPros tend to be used under harsh conditions. Major bumps or shakes may have caused a connector to come loose. The only way you will know if this is he issue is to open the camera and check the connections. You can use this guide to check the connections.
If you are trying to use your camera and it does not recognize the memory card.
If the memory card you are using will not work in your GoPro, try using it with another device that you know is functioning correctly. If your memory card is still not working in that device then it may be broken.
If the memory card you are using will not work in you GoPro, check to make sure it is a minimum of a Class 10 SD card. GoPro Cameras require the use of a minimum of a Class 10 SD card.
If you have attempted the steps above, and have proven that your memory card is functional, then you may have a faulty memory card port. If this is the case, then you may need to replace it.
When turning on your camera, gray smoke begins to seep out of the housing.
If your camera smokes when you try to power it on, you may have a faulty battery. Check the contacts to see if there is corrosion around the terminals. This could be a sign that the battery is bad. Try replacing your battery.
It is possible that your battery port may have shorted. If this is the problem, it will need to be replaced.
Your camera may have a short on one of the the control boards. You may need to open up the camera to examine the boards for any burns. If you find a short you will need to replace the board.
Photos and videos are distorted, blurry, and/or corrupted.
Moisture within the camera housing may cause fogging on the lens. GoPro sells packets to absorb moisture while camera is in use.
Camera lens may have scratches or cracks causing videos and photos to appear distorted. Inspect the lens for cracks and scratches. If any faults are visible, the lens may need to be replaced. Check out this replacement Guide.
If photos and videos are corrupted or distorted your camera’s sensor may be faulty. If this is the case your sensor will need to be replaced. Check out this replacement guide.
