Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
When the device is plugged in and powered on there is an audible high-pitched noise that can be heard.
If the device is making a high-pitched noise, first check to see if the mixer is in operation. If the mixer is not moving, then the sound is due to a broken electrical component, which can be found with some searching and the aid of a multimeter. If the mixer is running, then the sound is most likely due to the motor. A bearing may require attention or a component inside of the mixer’s casing could be rubbing the motor. The best way to fix this problem is to buy a replacement motor and then install the new motor in your device. Here is a link to our motor replacement guide
When the device in plugged in and powered on there is an audible grinding noise that can be heard.
The batter you are mixing may be too thick for the mixer to handle. Bread dough should only be kneaded using the dough hooks, as they are designed to work with high torque. If you believe that you are using the mixer with a reasonable load it is possible that the motor is overheating, so high speeds and thick batters should not be mixed.
A grinding noise is indicative of an overloaded motor. A burnt out motor can be replaced with the aid of this guide. Here is a link to our motor replacement guide
Depressing the quick burst button has no effect on the mixer
If you try to turn the device on and it is not then you may have forgotten to plug it in. The quick burst button will not work if there is no electricity going to the device via the power cord. So make sure the power cord is plugged in and then try to turn it on via the quick burst button.
You can hear the quick burst button clicking but the device will not turn on. This could be because of a faulty power cord or a bad connection somewhere in the device. To fix this issue, you will need to purchase a new power cord and install in on the device. Here is a link to replace the old power cord with a new one.
The quick burst button on the mixer’s handle has fallen into the handle and can no longer be used.
This is a very common problem that may be experienced based on normal use of the mixer. The piece of plastic that was holding the button in place may have snapped, causing the button to fall into the handle of the mixer. It is also possible that the spring on the button has broken and will not allow the button to move. To fix this issue you will need to purchase a new quick burst button assembly and install the new button in your device. This will allow the user the ability to turn the device on and off again properly. Here is a link to out guide to replace the quick burst button.
Your machine will not change speeds even though the speed lever works.
Make sure that you have remembered to plug the device into the wall to ensure it is getting power. Once the device is plugged in, turn it on using the speed lever or the quick burst button located on the handle of the device.
If you slide the speed lever and it does not change speeds then there may be a faulty connection in the device. It could be that the motor is not functioning properly. This would require you to fix it or replace the motor. Before replacing the motor you will need to purchase a new one. Here is a link to our motor replacement guide
The speed level on the mixer is stuck on one speed setting.
If you spilled an excess of liquid onto it, it is possible that the slider has been stuck in place by the liquid. Cleaning the slider from the inside of the handle may fix this problem and allow the slider to move again.
A piece for the slider could be missing or a part of it is caught on something inside the mixer’s handle. To fix this issue you will need to replace the mixer’s speed lever. You can follow our guide to fix the speed lever here.
You are having trouble taking the beaters our of the mixer for normal cleaning or use.
To release the beaters from the mixer you must press the release button located on the handle of the device.
If you spilled an excess of liquid onto it, it is possible that the beaters are stuck in place by the sticky liquid. Cleaning the beater slot may fix this problem and allow the beaters to easily be removed.
This is a very common problem that may be experienced based on normal use of the mixer. The piece of plastic that was holding the button in place may have snapped, causing the button to fall into the handle of the mixer. It is also possible that the spring on the button has broken and will not allow the button to move. To fix this issue you will need to purchase a new release button assembly and install the new button in your device. This will allow the user the ability to release the beaters with ease again. If you decide to replace it, here is a link to our guide on how to do it.
The bowl will not seem to lift off the mixing base.
You must first twist the bowl before being able to pick it up off of the stand.
The handle of the mixer will not lock onto the stand so it just keeps lifting off
This is a very common problem that may be experienced based on normal use of the mixer. The piece of plastic that was holding the button in place may have snapped, causing the button to fall into the handle of the mixer. It is also possible that the spring on the button has broken and will not allow the button to move. To fix this issue you will need to purchase a new handle release button assembly and install the new button in your device. This will allow the user the ability to release the handle of the mixer with ease again.
