Released in October of 2017.
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Device does not connect to other devices through Bluetooth or does not enter Bluetooth pairing mode.
Ask Cortana, “Hey Cortana, pair Bluetooth”, or hold the Bluetooth pair button. The top panel will light up when in pairing mode. After entering pairing mode, turn on Bluetooth on the device you would like to connect and select the Invoke speaker.
Unplug power cable and wait ten seconds before plugging it back in. Once Invoke has turned back on, retry entering Bluetooth pairing mode.
Warning! All settings will be erased.
Left of the Microphone on/off button on the back of the Invoke speaker, there is a pin hole that is the factory reset button. Press this button by inserting a small pin into the hole with a small amount of pressure. If done correctly, top panel will have a white ring.
LED light does not work or sometimes blink and does not stay on while the device is on.
Unplug power cable and wait ten seconds before plugging it back in. Once Invoke has turned back on, check if LED is on.
Warning!! All settings will be erased.
If problem with LED consists after following the previous troubleshooting steps, the LED may have to be replaced.
Go to LED replacement guide
Scratchy or unclear audio coming from speaker.
If speaker continues to not sound correctly, a speaker or all speakers may have to be replaced.
Go to speaker replacement guide
The device fails to start.
Cable should not have any tears or kinks in the wire, connecting ends should not be bent or broken.
Try wiggling the power cable in the charging port. If charging port seems abnormally loose then charging port may have to be replaced.
Go to charging port replacement guide
Cortana is not responsive when voice activation, ‘Hey Cortana’, is spoken.
If microphone is muted, there will be a red ring on top panel. In order to turn on the microphone, press the microphone on/off button.
Make sure Cortana app was downloaded on a separate device and set up correctly with Invoke speaker.
