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The hoverboard does not turn on after the power button is pressed.
Your battery might be running low on charge. To address this, you will want to charge your hoverboard. If your hoverboard is not charging properly, please see “The Hoverboard Does Not Charge” section below.
Your power button may not be working. Consider replacing your power button.
When you plug the charger into the hoverboard, it does not charge the device.
First be sure to check that the charger is plugged into an outlet and that the outlet is working. The small light on the charger will turn green when you plug the charger into an outlet. Then, once the charger is plugged into the hoverboard, the charger light will turn red. When the hoverboard is fully charged, the charger light will turn back to green. If the charger light does not turn on at all, the charger might be broken.
If the charger light remains green when plugged into the hoverboard, there might be a problem with the battery. Try replacing the battery with this guide.
If the charging port looks broken or blocked, you might need a new the charging port. Try replacing the charging port with this guide.
When you step on the hoverboard, the device does not give the beeping signal that the device senses you.
Your battery might be running low on charge. To address this, you will want to charge your hoverboard. If your hoverboard is not charging properly, please see “The Hoverboard Does Not Charge” section above.
If the hoverboard is charged and not sensing when you step on, it may need to be recalibrated. To recalibrate, first turn off the hoverboard. Then, press and hold the power button for at least five seconds or until the lights start to flash and you hear “calibration successful.”
If the hoverboard is on, but it is not responding to your movements or weight, then there is a problem with the sensor assembly of your device. Try replacing the sensor assembly with this guide.
When you ride your hoverboard, the device does not move according to your movement or does not move at all.
To calibrate, first turn off the hoverboard. Then, press and hold the power button for at least five seconds or until the lights start to flash and you hear “calibration successful.”
If recalibrating the hoverboard does not fix the issue, the sensors may be damaged or broken. Replace the sensor assembly with this guide.
Your phone will not pair with the hoverboard.
Check that your phone’s Bluetooth is turned on and attempt to connect to your hoverboard.
Your phone might be too far away from the hoverboard for a reliable connection. Ensure your phone is within three feet of the hoverboard and attempt to pair to the device again.
The Bluetooth module in your hoverboard may not be functioning correctly, consider replacing the Bluetooth module.
When the hoverboard is turned on, one or more of the lights do not light up.
Your batteries might be running low which could lead to your hoverboard not being able to power the lights. To address this, you will want to charge your hoverboard. If your hoverboard is not charging properly, please see “The Hoverboard Does Not Charge” section above.
Your lights’ internal wires might be disconnected from the battery. Read our Light Replacement Guide to learn how to access the wires that connect the lights to the battery.
Your lights might be damaged or broken. To address the issue, you will want to read our Light Replacement Guide.
