Improperly configured memory

Verify the memory is properly configured in your BIOS setup for the correct amount of memory you have installed in the computer.

  • How to enter and exit the BIOS or CMOS setup.

If the memory is properly set, reset the values of CMOS to their default values.

  • How to reset CMOS or BIOS settings.

Memory incompatibility

If memory was recently added to the computer and the recommendation above doesn’t help, the new memory may be bad or incompatible with the computer.

We recommend you contact the computer manufacturer to verify the new memory is compatible with the computer, and if not, the correct values of the computer memory.

Hardware issues

If you are still unable to resolve your issue, we strongly recommend you contact the hardware manufacturer for service or replacement.

  • See our memory definition for further information and related links.
  • Memory (RAM) help and support.