Difficulty

Moderate

Steps

10

Time Required

                          5 seconds

Sections

1

  • How to fix glitchy Hardware Control Buttons in Wacom Cintiq 24HD
  • 10 steps

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Member-Contributed Guide

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Introduction

You will be disassembling your Wacom tablet and disconnecting a tiny ribbon cable.

What you need

Step 1

              Confirm hardware issue
  • Confirm your buttons are not working by opening the diagnostics (Wacom Tablet Properties application -> About -> Diagnose.
  • In my case, I didn’t do this. In frustration, I just started on the teardown. So it is possible this issue is caused by software and not hardware, but rest assured, this fix will work for either situation.

Confirm your buttons are not working by opening the diagnostics (Wacom Tablet Properties application -> About -> Diagnose.

In my case, I didn’t do this. In frustration, I just started on the teardown. So it is possible this issue is caused by software and not hardware, but rest assured, this fix will work for either situation.

1024

Step 2

              PREPARE
  • Start off with a strudy and clean workspace.

Start off with a strudy and clean workspace.

Step 3

              Remove rear covers
  • If you have the ERGO stand, we need to start removing that first. Turn the Wacom around so you can start on the back.
  • Pry off the rear covers.

If you have the ERGO stand, we need to start removing that first. Turn the Wacom around so you can start on the back.

Pry off the rear covers.

Step 4

              Disconnect Ergo Stand Cables
  • Disconnect the cables on both sides. 4 total.

Disconnect the cables on both sides. 4 total.

Step 5

              Remove Ergo Stand Screws
  • One each side of the ERGO stand, remove 4 screws.
  • Be careful not to let it fall over

One each side of the ERGO stand, remove 4 screws.

Be careful not to let it fall over

Step 6

              Move heavy things
  • Place a clean towel on workbench
  • Move ergo stand to floor, we’re done with it for now

Place a clean towel on workbench

Move ergo stand to floor, we’re done with it for now

Step 7

              Open Wacom
  • Place Wacom tablet face down on towel
  • Remove rear screws
  • All screws are the same, except the center one.
  • Don’t forget to lift up these things and get the hidden screws (2)

Place Wacom tablet face down on towel

Remove rear screws

All screws are the same, except the center one.

Don’t forget to lift up these things and get the hidden screws (2)

Step 8

              Pop off rear panel
  • Now carefully pop off the rear plastic cover. Start at the top near the buttons and work toward the bottom.

Now carefully pop off the rear plastic cover. Start at the top near the buttons and work toward the bottom.

Step 9

              Remove cable from switch board
  • Carefully push the flex cable connector away from the connector
  • Carefully remove the cable from the connector with tweezers

Carefully push the flex cable connector away from the connector

Carefully remove the cable from the connector with tweezers

Step 10

              Extra credit - replace the switch board
  • Assuming you can find a replacement switch board, replace it. It is made by ALPS, but a quick search on the part # did not reveal anything.

Assuming you can find a replacement switch board, replace it. It is made by ALPS, but a quick search on the part # did not reveal anything.

To reassemble your device, follow these instructions in reverse order.

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                                                                                      7 other people completed this guide.

Author

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                    DIY Security Guy

Member since: 05/14/2016

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Stefan Elsen - Sep 5, 2016

Reply

I’m actually convinced this is a software issue (at least in my case) as it started the moment I downgraded my Cintiq driver.

No matter which driver I installed afterwards (as cleanly as I could): If it worked, it glitched. Where it didn’t glitch, the driver did not find the device compatible in the first place.

Your method did solve it for me, and the loss of those buttons does not bother me, considering I never intentionally used them to begin with.

So, thanks :)

Elad Tibi - Dec 24, 2017

Reply

Worked 100%. Thank you!