If your computer has onboard audio that is currently not working, the following troubleshooting steps may help you fix the problem.

Troubleshooting onboard audio

  • Verify the sound card is enabled in BIOS setup. The majority of all onboard sound cards can be enabled or disabled in BIOS.

  • How to enter and exit the BIOS or CMOS setup.

  • Once this setting is verified as enabled or installed in BIOS setup, verify that the sound is working correctly.

  • How to fix missing or lost sound in Windows.

Disabling onboard audio

If you are planning on purchasing a new sound card and have onboard audio, it’s highly recommended you disable the onboard audio before installing the new sound card. Below are two methods for disabling onboard audio.

  • The majority of all onboard sound cards can be enabled or disabled in BIOS setup. For additional information on how to get into the BIOS, see: Computer BIOS help and support.
  • If your computer doesn’t have an option in BIOS setup to disable onboard audio, the motherboard should have a jumper that can be set to disabled. If neither of these options are available, the onboard audio should be automatically disabled when a new sound card is detected. Refer to the motherboard manual or contact your computer or motherboard manufacturer for additional information.
  • Do I need a sound card?
  • See our onboard and sound card definitions for further information.
  • Sound card help and support.