Difficulty

Moderate

Steps

36

Time Required

                          25 minutes

Sections

4

  • Keyboard
  • 10 steps
  • Battery
  • 7 steps
  • Speakers
  • 5 steps
  • Motherboard
  • 14 steps

Flags

0

  • BackHP Chromebook 11-v019wm

  • Full Screen

  • Options

  • History

  • Save to Favorites

  • Download PDF

  • Edit

  • Translate

  • Get Shareable Link

  • Embed This Guide

  • Notify Me of Changes

  • Stop Notifications

Introduction

It is important to note that replacing the motherboard will also delete the motherboard and operating system. This may require a boot disc for the Chrome Operating System and a system back up to protect important documents.

Removing the keyboard will expose the internal components of the computer. These components are electrostatic discharge (ESD) sensitive components. It is important to ensure that an anti-static wrist strap and anti-static mat are used to prevent ESD from damaging other components inside of the device. For proper use of the anti-static wrist strap, refer to iFixit’s “How to set up your Anti-static mat and wristband” Guide.

What you need

Step 1

              Keyboard
  • Disconnect the power adapter from the charging port and remove all external media devices from the Chromebook.
  • Turn the Chromebook over so the bottom of the computer is facing upwards with the hinge facing away.

Disconnect the power adapter from the charging port and remove all external media devices from the Chromebook.

Turn the Chromebook over so the bottom of the computer is facing upwards with the hinge facing away.

1024

Step 2

  • Remove the (4) rubber feet with the plastic spudger to reveal the screws underneath.
  • The rubber feet are secured with adhesive and may take time to remove.

Remove the (4) rubber feet with the plastic spudger to reveal the screws underneath.

The rubber feet are secured with adhesive and may take time to remove.

Step 3

  • Remove the (2), oval shaped, rubber screw protectors near the hinge of the Chromebook.
  • The rubber screw protectors are secured with adhesive and may take time to remove.

Remove the (2), oval shaped, rubber screw protectors near the hinge of the Chromebook.

The rubber screw protectors are secured with adhesive and may take time to remove.

Step 4

  • Remove the (11) 5.2 mm screws using a Phillips #00 Screwdriver.

Remove the (11) 5.2 mm screws using a Phillips #00 Screwdriver.

Step 5

  • Place the Chromebook upright and open the screen all the way.
  • Starting towards the hinge, insert the spudger between the silver keyboard decking and the charcoal colored casing.
  • Pry upwards to release the tabs that are securing the keyboard to the casing.
  • Repeat this process around the perimeter of the keyboard to ensure all tabs are released.
  • Once all the tabs are released, gently lift the keyboard to gain access to the (2) Zero Insertion Force (ZIF) ribbon cables.

Place the Chromebook upright and open the screen all the way.

Starting towards the hinge, insert the spudger between the silver keyboard decking and the charcoal colored casing.

Pry upwards to release the tabs that are securing the keyboard to the casing.

Repeat this process around the perimeter of the keyboard to ensure all tabs are released.

Once all the tabs are released, gently lift the keyboard to gain access to the (2) Zero Insertion Force (ZIF) ribbon cables.

Step 6

  • Using the hook on the Halberd Spudger, lift up the ZIF connector tab for the keyboard ribbon cable. They keyboard ribbon cable is the larger of the two ribbon cables.
  • The remaining steps should be completed with the anti-static wrist strap to prevent damage to electrostatic discharge (ESD) sensitive components.

Using the hook on the Halberd Spudger, lift up the ZIF connector tab for the keyboard ribbon cable. They keyboard ribbon cable is the larger of the two ribbon cables.

The remaining steps should be completed with the anti-static wrist strap to prevent damage to electrostatic discharge (ESD) sensitive components.

Step 7

  • With the ZIF connector tab in the upright position, use your fingers to gently pull the keyboard ribbon cable out of the ZIF connector.

With the ZIF connector tab in the upright position, use your fingers to gently pull the keyboard ribbon cable out of the ZIF connector.

Step 8

  • With the hook on the Halberd Spudger, lift the ZIF connector that is holding the Touchpad ribbon cable. The Touchpad ribbon cable is the smaller of the two ribbon cables.

With the hook on the Halberd Spudger, lift the ZIF connector that is holding the Touchpad ribbon cable. The Touchpad ribbon cable is the smaller of the two ribbon cables.

Step 9

  • With the ZIF connector tab in the upright position, use your fingers to gently pull the Touchpad ribbon cable out of the ZIF connector.

With the ZIF connector tab in the upright position, use your fingers to gently pull the Touchpad ribbon cable out of the ZIF connector.

Step 10

  • With both ribbon cables disconnected, the keyboard can now be safely removed from the Chromebook.

With both ribbon cables disconnected, the keyboard can now be safely removed from the Chromebook.

Step 11

              Battery
  • Using the hook on the halberd spudger, lift the external media board ZIF connector attached to the motherboard.
  • The external media ribbon cable spans across the battery and is connected to the external media board on the left, and motherboard on the right.

Using the hook on the halberd spudger, lift the external media board ZIF connector attached to the motherboard.

The external media ribbon cable spans across the battery and is connected to the external media board on the left, and motherboard on the right.

Step 12

  • With the external media board ZIF connector lifted, using your fingers, gently remove the media cable from the motherboard.

With the external media board ZIF connector lifted, using your fingers, gently remove the media cable from the motherboard.

Step 13

  • Using the hook on the halberd spudger lift the ZIF connector on the External Media Board.

Using the hook on the halberd spudger lift the ZIF connector on the External Media Board.

Step 14

  • With the ZIF connector in the upright position, use your fingers to gently remove the media cable completely from the computer assembly.

With the ZIF connector in the upright position, use your fingers to gently remove the media cable completely from the computer assembly.

Step 15

  • Use either end of the spudger to remove the battery bundled cable connector from the motherboard.

Use either end of the spudger to remove the battery bundled cable connector from the motherboard.

Step 16

  • Using a Phillips #00 Screwdriver, remove the two silver 3.4 mm screws from the battery.
  • Using a Phillips #00 Screwdriver, remove the black 4.8 mm screw from the battery. This screw also secures the left speaker to the casing.

Using a Phillips #00 Screwdriver, remove the two silver 3.4 mm screws from the battery.

Using a Phillips #00 Screwdriver, remove the black 4.8 mm screw from the battery. This screw also secures the left speaker to the casing.

Step 17

  • Gently lift the battery out of the casing.
  • The WLAN Antenna cables run through a tab in the top left corner of the battery. To avoid damaging the cable, ensure the WLAN Antenna cables are out of the way before removing the battery.

Gently lift the battery out of the casing.

The WLAN Antenna cables run through a tab in the top left corner of the battery. To avoid damaging the cable, ensure the WLAN Antenna cables are out of the way before removing the battery.

Step 18

              Speakers
  • Using either side of the spudger, disconnect the speaker cable from the bundle connector located on the bottom of the motherboard.

Using either side of the spudger, disconnect the speaker cable from the bundle connector located on the bottom of the motherboard.

Step 19

  • Using a Phillips #00 screwdriver, remove the 4.8 mm screw that secures the right speaker to the Chromebook housing.
  • The 4.8mm screw securing the left speaker was removed during the removal of the Chromebook’s battery.

Using a Phillips #00 screwdriver, remove the 4.8 mm screw that secures the right speaker to the Chromebook housing.

The 4.8mm screw securing the left speaker was removed during the removal of the Chromebook’s battery.

Step 20

  • Gently remove the right speaker from the computer assembly.
  • The cable connecting the left and right speaker is very thin and runs along a series of small clips. During removal and installation, guide the cable through these clips and avoid pulling too hard on the cable.

Gently remove the right speaker from the computer assembly.

The cable connecting the left and right speaker is very thin and runs along a series of small clips. During removal and installation, guide the cable through these clips and avoid pulling too hard on the cable.

Step 21

  • Gently remove the left speaker from the computer assembly.
  • The cable connecting the left and right speaker is very thin and runs along a series of small clips. During removal and installation, guide the cable through these clips and avoid pulling too hard on the cable.

Gently remove the left speaker from the computer assembly.

Step 22

  • The left and right speakers have been successfully removed.

The left and right speakers have been successfully removed.

Step 23

              Motherboard
  • Using the hook on the halberd spudger, gently lift up the ZIF connector tab that connects the Hall Sensor Board ribbon cable to the Motherboard.

Using the hook on the halberd spudger, gently lift up the ZIF connector tab that connects the Hall Sensor Board ribbon cable to the Motherboard.

Step 24

  • With the ZIF connector tab in the upright position, gently pinch the blue lifting tab and remove the Hall Sensor ribbon cable from the ZIF connector.

With the ZIF connector tab in the upright position, gently pinch the blue lifting tab and remove the Hall Sensor ribbon cable from the ZIF connector.

Step 25

  • Using your fingers or the hook on the halberd spudger, gently lift up the clear plastic sticker to reveal the ZIF connector securing the LVDS Touch Display to the Motherboard.
  • This step is only performed to gain access to the Touch Display ZIF connector. Not all Chromebook’s may have this plastic sticker covering the ZIF Connector. If there is no plastic sticker, this step may be skipped.

Using your fingers or the hook on the halberd spudger, gently lift up the clear plastic sticker to reveal the ZIF connector securing the LVDS Touch Display to the Motherboard.

This step is only performed to gain access to the Touch Display ZIF connector. Not all Chromebook’s may have this plastic sticker covering the ZIF Connector. If there is no plastic sticker, this step may be skipped.

Step 26

  • Using the hook on the halberd spudger, gently lift the ZIF connector tab securing the Touch Display LVDS cable to the Motherboard.

Using the hook on the halberd spudger, gently lift the ZIF connector tab securing the Touch Display LVDS cable to the Motherboard.

Step 27

  • With the ZIF connector tab in the upright position, gently remove the Touch Display LVDS cable from the ZIF connector.

With the ZIF connector tab in the upright position, gently remove the Touch Display LVDS cable from the ZIF connector.

Step 28

  • Using your fingers or the hook on the halberd spudger, gently lift up on the plastic sticker to reveal the Webcam ZIF connector.
  • This step is only performed to gain access to the Webcam ZIF connector. Not all Chromebook’s may have this plastic sticker covering the ZIF connector. If there is no plastic sticker, this step may be skipped.

Using your fingers or the hook on the halberd spudger, gently lift up on the plastic sticker to reveal the Webcam ZIF connector.

This step is only performed to gain access to the Webcam ZIF connector. Not all Chromebook’s may have this plastic sticker covering the ZIF connector. If there is no plastic sticker, this step may be skipped.

Step 29

  • Using the hook on the halberd spudger, gently lift the Webcam ZIF connector tab.

Using the hook on the halberd spudger, gently lift the Webcam ZIF connector tab.

Step 30

  • With the Webcam ZIF connector tab in the upright position, gently pinch the black lifting tab and remove the connector from the ZIF connector on the motherboard.

With the Webcam ZIF connector tab in the upright position, gently pinch the black lifting tab and remove the connector from the ZIF connector on the motherboard.

Step 31

  • With either end of the spudger, remove the charging port cable from the bundle connector on the motherboard.
  • If the connector does not move when pushing on one side, push the other side to evenly remove the connector.

With either end of the spudger, remove the charging port cable from the bundle connector on the motherboard.

If the connector does not move when pushing on one side, push the other side to evenly remove the connector.

Step 32

  • Using the fine point of the spudger, gently lift up the (2) antenna coaxial connectors on the WLAN module.
  • The (2) antenna cables run along the top of the Chromebook casing and are attached to the Touch Display. Make sure the antenna cables are removed from their routing tabs to avoid damaging the cables.

Using the fine point of the spudger, gently lift up the (2) antenna coaxial connectors on the WLAN module.

The (2) antenna cables run along the top of the Chromebook casing and are attached to the Touch Display. Make sure the antenna cables are removed from their routing tabs to avoid damaging the cables.

Step 33

  • Using a Phillips #00 Screwdriver, remove the 3.5mm screw from the WLAN module.

Using a Phillips #00 Screwdriver, remove the 3.5mm screw from the WLAN module.

Step 34

  • Gently lift and slide the WLAN module out of the WLAN connector on the top of the motherboard.

Gently lift and slide the WLAN module out of the WLAN connector on the top of the motherboard.

Step 35

  • Using a Phillips #00 Screwdriver, remove the (4) 3.3mm screws from the motherboard.
  • Using a Phillips #00 Screwdriver, remove the 3.5mm screw from the motherboard.

Using a Phillips #00 Screwdriver, remove the (4) 3.3mm screws from the motherboard.

Using a Phillips #00 Screwdriver, remove the 3.5mm screw from the motherboard.

Step 36

  • Gently lift and pull the motherboard towards the center of the base to remove it from the computer assembly.

Gently lift and pull the motherboard towards the center of the base to remove it from the computer assembly.

To reassemble your device, follow these instructions in reverse order.

Cancel: I did not complete this guide.

Author

                                      with 4 other contributors 


                    Tyler Pindell

Member since: 09/17/2019

553 Reputation

                                      3 Guides authored                  



                       Badges:
                       5







                                                        +2 more badges

Team

                       Embry-Riddle Aeronautical University, Team S13-G4, Lamothe Fall 2019                        

                                                  Member of Embry-Riddle Aeronautical University, Team S13-G4, Lamothe Fall 2019 



                    ERAU-LAMOTHE-F19S13G4                     


                                            4 Members                     


                                            5 Guides authored