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The Chromebook doesn’t turn on when the power button is pressed.

Check that both ends of the AC adapter are undamaged and securely seated. If the cable is plugged in, an orange light on the right side will show the device is charging. Try turning the device on by pressing and holding the power button for 5-10 seconds. If the adapter light doesn’t come on, consider replacing your adapter.

Note: The adapter should be rated for 90W or 130W. Earlier models used a 60W adapter.

Verify AC adapter and power source are plugged in properly while charging. If the battery level drains too quickly or the device powers off the instant it is unplugged, you may have a faulty battery. Replace the battery using the HP Chromebook 11A G6 Battery Replacement guide.

Chromebook shuts down or restarts during operation.

Turn off the device, let it remain off for about 10 seconds, and then restart the device (this clears the memory). Turn the device back on and close any open applications before pressing CTRL + SHIFT + r to refresh. Make sure your software is up to date. If that does not work, a web page you visit could be the issue. Extensions or apps can also cause crashes, requiring their removal. To remove a Chromebook app, follow the steps below:

  • Click the Launcher button located in the bottom-left corner.Click the Up Arrow icon to expand your app tray.Right-click on the app you think is problematic and select Uninstall (or Remove from Chrome) on the pop-up menu.Check if the issue is resolved.

A system recovery may be needed to fix the computer. This will erase local files and settings and return the computer to the factory state. Backing up your files and info is recommended before performing the following steps:

  • Sign out of your Chromebook.Press and hold Ctrl + Alt + Shift + r.Select Restart.In the box that appears, select Power wash > Continue.Follow the on-screen steps to sign in and set up your Chromebook.Check if the issue is resolved.

If you’ve spilled something on your keyboard, you may notice a key gets stuck when you press it. If this occurs, you can try popping off the individual key to clean under it with a cotton swab, then snap it back on and test it for proper function.

If your entire keyboard is not working, try these steps.

  • Shut down the computer.Press the power button, then immediately press the ESC key repeatedly to open the Startup Menu.Press f10 to open the BIOS settings.Press f5 to load the default settings, and then press f10 to accept the changes.Restart the computer.In Windows, search for and open Device Manager.Click View, and then select Show hidden devices.Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.Remove all devices in the Keyboards category, and then restart the computer.

The keyboard should now work correctly.

  • NOTE: If the Startup Menu screen does not open, the integrated keyboard hardware is not working. The integrated keyboard needs to be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port, and then restart the computer.

If you find the keyboard needs to be replaced after troubleshooting, refer to the keyboard replacement guide for steps to repair your device.

If your touchpad isn’t working, it may be a result of a missing or out-of-date driver.

  • On the Start menu button, search for Device Manager and select it from the list of results.Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver.If Windows doesn’t find a new driver, look for one on the device manufacturer’s website and follow their instructions.

If those steps didn’t work, try uninstalling your touchpad driver:

  • Open Device Manager.Right-click (or press and hold) the touchpad driver and select Uninstall.Restart your device and Windows will attempt to reinstall the driver.

If that didn’t work, try using the generic driver that comes with Windows. Here’s how:

  • In Device Manager, right-click (or press and hold) your touchpad driverSelect options to Update driver software… > Browse my computer for driver software > Let me pick from a list of device drivers on my computerSelect the HID-compliant mouse, select Next, and follow the instructions to install it.

If changing your driver doesn’t help, there may be a problem with the touchpad itself. If you find the touchpad needs to be replaced after troubleshooting, refer to the touchpad replacement guide for steps to repair your device.

If you’re not getting any audio from your speakers, first check a few simple things that may have been overlooked.

  • Unplug external devices from the audio jack. Using the audio jack will disable the internal speakers.Check the mute settings for the Chromebook:At the bottom right of the screen, click on the time.Adjust the volume using the slider.Note: There may also be a mute setting inside any app you’re using.Verify the audio input/output source:At the bottom right, select the time.Next to the volume slider, select the right arrow.Choose the audio device.

If the above steps don’t work, or your audio is distorted when using the internal speakers (but not an external device), your speakers may have been damaged. If you find the speakers need to be replaced after troubleshooting, refer to the speaker replacement guide for steps to repair your device.

  • At the bottom right of the screen, click on the time.Adjust the volume using the slider.Note: There may also be a mute setting inside any app you’re using.

  • At the bottom right, select the time.Next to the volume slider, select the right arrow.Choose the audio device.

If you’re able to connect to Wi-Fi but the signal isn’t that great, try the following:

  • Make sure you’re not too far from the wireless router. For a stronger connection, move closer to the router if possible.Try joining the network again.At the bottom right of the screen, click on the time.Select the Wi-Fi icon to show available networks.Tap the forget button next to connection.Choose the network and enter a password if needed to reconnect.

If you’re unable to connect to Wi-Fi at all, you can try these steps:

  • At the bottom right of the screen, click on the time.Select the Wi-Fi icon to show available networks.Tap the forget button next to connection.Choose the network and enter a password if needed to reconnect.

  • Ensure your Wi-Fi is turned on and you’re connected to an available network.Restart your router, then attempt to connect to the network.Reboot your Chromebook and try connecting to a network again.

If you can’t enable your Wi-Fi, or you’re not seeing any available networks when you know there should be one, your WLAN module may be faulty. If you find the WLAN module needs to be replaced after troubleshooting, refer to the WLAN module replacement guide for steps to repair your device.