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This troubleshooting guide will help with the diagnosis of problems of the HP Chromebook x360 11-ae010nr.
The device does not power on when the power button is pressed
It is possible that your device will not charge due to a faulty power cord. To ensure the power cord is functioning attach it to another device that you know will charge and ensure that it charges. If the other device does not charge then your charger is faulty and needs to be replaced.
The device will not power on if it does not have sufficient charge. To verify that the device is charged plug it in and charge it for at least thirty minutes before attempting to power up the device.
The device can be powered on while connected to a power source, but cannot be powered on when disconnected. If the laptop can only be powered on while connected to a power source then the battery is faulty. Replace it according to this guide.
Computer is on but not responding
· Step 1: Press “Shift + Escape” this is the shortcut for the Chromebook task manager
· Step 2: If this task manager comes up, look through the currently running tasks and terminate the processes that are taking up too many resources which may be causing the freeze.
· Step 3: If this doesn’t work hold down the power button until it turns off.
· Step 4: Turn it back on
· Step 5: Log into google account
· Step 6: Launch task manager again and look for apps taking up resources
· Step 7: If you do not see anything taking up resources keep task manager open and monitor usage as you continue your normal laptop activity
Sound is not working or sounds imperfect
· Step 1: shut down your device
· Step 2: go to settings > volume > mute
· Step 3: shut down device once more
· Step 4: reboot and turn the volume up again
The keyboard on the device does not respond when keys are pressed. Check all the keys.
One reason might be due to an error regarding the Google account you are using on your Chromebook. If you can, try logging in as another google account or as a guest. If the keyboard responds, delete the account that’s causing the error, then re-add the account.
The keyboard may be broken or faulty if all the keys don’t work, follow this guide to replace it.
Dirt / dust maybe be keeping some or all of your keys from working . Try cleaning the keyboard by shaking the laptop upside down or using some compressed air to blow the dirt out from underneath the keys.
The device may need to be reset. Perform a hard reset by
· Step 1: Turn your Chromebook off
· Step 2: Press and hold the Refresh button and tap the Power button
· Step 3: When your Chromebook starts up, release the Refresh button
The touchpad on the device does not respond when buttons are pressed and/or fingers are dragged across it.
The touchpad may be broken or faulty, follow this guide to replace it.
a Layer of dirt/ dust maybe be laying on top of the touchpad, preventing it from registering your finger. Try cleaning the touch pad.
The device’s battery life last for a unexpectedly short amount of time
The higher your brightness setting the more power the device uses. Check to see what your brightness is set at. If it is close to 100% try lowering it for a while.
Check your battery estimate . Then switch to another Google account or go into guest mode. Check your battery estimate again. If it is significantly different then there might be a background application or extension using up a lot of power. Try closing/disabling some of your applications and/or extensions in your original account.
