Difficulty

Moderate

Steps

27

Time Required

                          15 - 30 minutes

Sections

3

  • Printer Cover
  • 8 steps
  • Inside Metal Structure
  • 16 steps
  • Ink Cartridge Holder
  • 3 steps

Flags

1

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Introduction

What you need

Step 1

              Disconnect Printer
  • Begin to disassemble the printer by disconnecting from all power sources and computers. Keep cords separate and allow the printer to cool for 5 minutes.

Begin to disassemble the printer by disconnecting from all power sources and computers. Keep cords separate and allow the printer to cool for 5 minutes.

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Step 2

              Remove Bottom Cover
  • Flip the printer upside down and locate the cover on the left hand side. It is rectangular shape and is held in place by two screws. Unscrew these screws and take off cover.

Flip the printer upside down and locate the cover on the left hand side. It is rectangular shape and is held in place by two screws. Unscrew these screws and take off cover.

Step 3

              Release Paper Output Tray
  • To release the tray from the printer, you must manually pull it out. Hold the tray and push towards one side of the printer. Then pull away from the printer towards the other side. Keep output tray separate.

To release the tray from the printer, you must manually pull it out. Hold the tray and push towards one side of the printer. Then pull away from the printer towards the other side. Keep output tray separate.

Step 4

              Unscrew Cover
  • Turn the printer upside down. Locate the four screws holding the cover in place. These will be on the edges of the cover.

Turn the printer upside down. Locate the four screws holding the cover in place. These will be on the edges of the cover.

Step 5

  • Unscrew the four screws, keeping them separate. Turn the printer back right side up

Unscrew the four screws, keeping them separate. Turn the printer back right side up

Step 6

              Pull Off Top
  • Place fingers on the edge of the red cover. Begin to pull upwards to release the top portion, working your way around the printer. Make sure that it does not fall back into place.

Place fingers on the edge of the red cover. Begin to pull upwards to release the top portion, working your way around the printer. Make sure that it does not fall back into place.

Step 7

              Disconnect Cover
  • Once the top is loose, there will still be a connection wire between the printer and the cover. This wire will be about one inch wide and white, located under the buttons.

Once the top is loose, there will still be a connection wire between the printer and the cover. This wire will be about one inch wide and white, located under the buttons.

Step 8

  • Detach the wire from the printer by pulling the blue-sealed end from the white holder.

Detach the wire from the printer by pulling the blue-sealed end from the white holder.

Step 9

              Remove Large Hard Drive
  • The hard drive is in the upper left hand corner of the printer. Locate, then unscrew, the three screws that are holding it in place. Take not of the size of the screws and where they were located.

The hard drive is in the upper left hand corner of the printer. Locate, then unscrew, the three screws that are holding it in place. Take not of the size of the screws and where they were located.

Step 10

              Detach the White Cords
  • Pull the narrower cord out of its connection, holding the blue-sealed end.

Pull the narrower cord out of its connection, holding the blue-sealed end.

Step 11

  • Move the hard drive forward and angle downwards so that the larger cord is easier to hold. Pull out of connection holding the cord from the blue-sealed end.

Move the hard drive forward and angle downwards so that the larger cord is easier to hold. Pull out of connection holding the cord from the blue-sealed end.

Step 12

  • The hard drive will remain loosely attached because of the wires. Do not disconnect these, but lift out of the printer.

The hard drive will remain loosely attached because of the wires. Do not disconnect these, but lift out of the printer.

Step 13

              Disconnect the Carriage Driver Belt
  • Locate the belt, and the wheel it is around. The wheel will be on top of the metal piece on the far right side.

Locate the belt, and the wheel it is around. The wheel will be on top of the metal piece on the far right side.

Step 14

  • Pull the belt tightly to this side, creating enough slack to lift the belt from the wheel.

Pull the belt tightly to this side, creating enough slack to lift the belt from the wheel.

Step 15

  • Push the ink cartridge to the center of the printer so that the wheel on the opposite side is visible. Then lift the belt from that wheel.

Push the ink cartridge to the center of the printer so that the wheel on the opposite side is visible. Then lift the belt from that wheel.

Step 16

              Remove Narrow Hard Drive
  • Locate the narrow hard drive on the left side of the printer. Unscrew the screw holding it in place, then disconnect the cord.

Locate the narrow hard drive on the left side of the printer. Unscrew the screw holding it in place, then disconnect the cord.

Step 17

  • Remove the hard drive, keeping separate from printer.

Remove the hard drive, keeping separate from printer.

Step 18

              Unscrew Metal Structure
  • Unscrew the screws that are holding the metal structure in place. This includes the screw that is on the right side near the wheel the carriage driver belt was around. Be sure to note the size of the screws and where they go.

Unscrew the screws that are holding the metal structure in place. This includes the screw that is on the right side near the wheel the carriage driver belt was around. Be sure to note the size of the screws and where they go.

Step 19

              Disconnect Springs
  • On the left side, between the wall of the printer and the metal piece, there will be a spring connecting the two. Use the tweezers to detach the spring and keep separate.

On the left side, between the wall of the printer and the metal piece, there will be a spring connecting the two. Use the tweezers to detach the spring and keep separate.

Step 20

  • On the right side of the printer there will also be a spring. Again, disconnect this spring using the tweezers.

On the right side of the printer there will also be a spring. Again, disconnect this spring using the tweezers.

Step 21

              Remove Metal Structure
  • Now releasing the metal structure will be possible. On the left side of the structure, locate the wheel that the Carriage Driver Belt was around. Push this wheel through the larger opening it sits in.

Now releasing the metal structure will be possible. On the left side of the structure, locate the wheel that the Carriage Driver Belt was around. Push this wheel through the larger opening it sits in.

Step 22

  • Lift the metal structure from the printer, which will include the ink cartridge holders.

Lift the metal structure from the printer, which will include the ink cartridge holders.

Step 23

              Remove Metal Bar
  • Locate the metal bar that will be running parallel to the metal structure that was just removed. Locate the washer at one end.

Locate the metal bar that will be running parallel to the metal structure that was just removed. Locate the washer at one end.

Step 24

  • Use the tweezers to pry off the washer, then slide the belt out. Lift the ink cartridge holder from the metal piece, separating the two.

Use the tweezers to pry off the washer, then slide the belt out. Lift the ink cartridge holder from the metal piece, separating the two.

Step 25

              Remove Ink Cartridge Holder
  • Locate the white portion of the ink cartridge holder, and find the three connections to the black portion.

Locate the white portion of the ink cartridge holder, and find the three connections to the black portion.

Step 26

  • At the three connections, push the white part out of the black openings. This will separate the white and black parts.

At the three connections, push the white part out of the black openings. This will separate the white and black parts.

Step 27

              Replace Ink Cartridge Holder
  • Insert the new ink cartridge holder where the previous one was.

Insert the new ink cartridge holder where the previous one was.

To reassemble your device, follow these instructions in reverse order.

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                    tdambruoso

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                       UMass Dartmouth, Team 1-5, Duarte Fall 2014                        

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Alice Bolt - Mar 1, 2021

Reply

Try printing and if the error still persists, remove all forms of network connection with the printer. Print a test page to ascertain that the printer does not suffer any hardware related issue. If it works, this issue is to do with the print job.https://www.hpsupport365.com/blog/how-to…