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Device tend to overheat.
Overheating can be caused by inadequate ventilation under the fan. Elevate laptop to create space and air to cool computer.
Overheating can be caused by damaged or dusty fan, Check and clean fan. If fan still does not work, replace fan. A guide to repair the fan can be found below:
https://support.hp.com/ca-en/document/c0…
Replace guide: HP Envy x360 m6-w101dx Fan Replacement
Device Touchpad is frozen.
Check if the computer and operating system is unresponsive as well, as computer could just be frozen. Hold the power button down to turn off device then turn it back on after 10 seconds.
Some USB input device automatically disable the touchpad when connected. Remove all Input device and restart computer.
The advertised battery life is an expected 8-9 hours however, Users have complained about only getting approximately 2-4 hours of battery life.
Max screen brightness drain battery faster than other lower levels. Reduce the convertible’s screen brightness to conserve battery power.
Make sure that the Windows 10 power plan is set to Balanced Performance to conserve battery power.
Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster. Uninstall programs that require heavy graphics.
Multiple Peripherals like external hard drive, external mouse and keyboard drain the battery. Remove peripherals from the device while they are not is use
Device needs power to work.
Device may not be plugged in properly. Check to see if device is properly plugged in. Disconnect and re-connect charger to device.
Faulty or damaged power adapter may cause device not to charge, replace power adapter.
Damaged battery may cause device not to hold charge. Replace battery. A guide to replace the battery can be found below:
Cannot use SD card with device
Make sure the SD card inserted into device is not damaged. You can test this by inserting another SD card into the device.
Disconnected memory card panel from device won’t work.
A damaged SD Card panel won’t work as well
