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When plugged in or while pressing the power button, device doesn’t turn on.
The problem could be as simple as having the wrong charging cord with an inappropriate voltage. Try charging a familiar device with the same charging cord to verify that it functions properly. If the cord cannot charge your other device, it is most likely faulty and a new one should be purchased.
Plug in the device with a charger cord that you know works. If the device still does not charge, this maybe be a sign that the battery is faulty or needs the be replaced.
The system suddenly stops responding and replaced by blue color on your screen.
When the device is loading excessive information more than its capable of, it could cause a blue screen issue.
This issue could be caused by playing video games that the device cannot load efficiently or running a lot of programs at once, which can lead to the blue screen error on your device.
Note: If Blue screen occurs, the user can simply reboot laptop in Safe Mode. Click on “Reboot” and press ‘F8’ button for a while until the safe mode option on your screen is on.
Updating your drivers is necessary especially when your device does not run the way it should. Updates are also there to ensure that your device won’t be susceptible to being hacked.
Any unwanted viruses could possibly be the reason of death for the screen to your HP device. User must regularly check the device for any infections, virus, spyware and so on. It is recommended to use high quality antivirus software to deal with viruses or infections from your system. The devices itself also has a built in security future that allows you to run a scan to see if there are any viruses on your computer.
Note: Security future can be found in the setting of your computer
If the device is hot and the fan is loud then the device is having trouble cooling itself down. This could be caused by several things. There is too much of an electrical load on the device, the cooling vents are clogged, or the fan is damaged and needs to be replaced.
The first thing to try would be reducing the load on your device. To do this close all tabs and applications that you aren’t using or that you don’t need to use. Once you have completed that give your device a couple of minutes to see if it has cooled down. If that didn’t work then the cooling vents might be clogged.
To check if the cooling vents are clogged you will need to follow these simple steps:
Step 1: Fully close your device and flip it so that the bottom if facing up.
Step 2: Then check near the upper half of the bottom panel for the cooling vents. Inspect the vents to see if they are covered in dust or anything else that might inhibit them from functioning at their full ability.
Step 3: To clean the vents you will need canned air and will have to spray it onto the vents in order to remove all of the blockages.
Step 4: Give the laptop a couple of minutes then see if it has cooled down. If the device is cooler but the fan is still loud there might be a problem with the fan.
If the device is cool but the fan is still loud, then you will need to replace the cooling fan. Follow this guide if you would like to replace the fan.
The screen is black or blank with flickering vertical lines.
A damaged battery could be the problem to a black screen.
Perform a power reset by:
Step 1: Remove the computer from any port replicator or docking station.
Step 2: Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Step 3: Unplug the AC adapter from the computer.
Step 4: Remove the battery from the battery compartment.
Step 5: With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Step 6: If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Step 7: After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all initial devices are connected.
The device has now been reset and it would be a good idea to run Windows Update and HP Support Assistant to update all device drivers. If the problem is not fixed, refer to this article.
If for some reason the operating system failed it could cause vertical lines to form on the display screen. You may have to update the driver directly, rather than going through Windows update assistant. As well as follow these steps to restore windows to a previous version.
Videos are having problems displaying on your device. This can include distortion, discoloration, slowdown, stuttering, or a blank screen.
Some playback issues could be caused by the device operating at the wrong resolution. To see if this is the issue, go into the settings and select “system” and it should take you to the display section which has recommended resolution for your device.
Playback issues could be caused by outdated video drivers. Attempt to update the drivers by searching for “Device Manager” in the Windows Start Menu. Look through the list of devices and expand the “Display Adapters” menu. Next, right click “Intel(R) HD Graphics 620” and click “Update Driver.” A pop up menu should appear; click “Search automatically for updated driver software” and follow the on screen instructions.
