‘‘This troubleshooting page will help you diagnose problems with the HP Officejet Pro 8600 Plus.’’
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The printer isn’t connecting wirelessly to the internet.
The Ethernet cable turns off the printer’s wireless capabilities. Make sure this cable is not plugged in to the printer or your device.
When establishing a wireless internet connection to your printer, you will need to enter the Wireless Network Name (SSID) and the Wireless Password (WPA or WEP). To find the name and password, look on the back or side of the wireless router you are trying to connect to. From the settings page of the control panel of the printer, select Wireless Setup Wizard. Follow the onscreen instructions for setting up a wireless internet connection.
Additional help on establishing a wireless internet connection can be found here on page 224.
The printer shows a “Problem with Ink System” error and stops printing.
Follow the steps to check for leaking ink cartridges:
Turn the printer on and open the ink cartridge access door.
Press the front of the first ink cartridge to remove it from the printhead.
Inspect the ink cartridge for leaks, being careful to avoid getting ink on your skin or clothing. If the cartridge is leaking, replace it with a new cartridge. Otherwise, slide the cartridge back into its color-coded slot and gently push it forward until it clicks into place.
Repeat steps 2-4 for all other cartridges.
Close the cartridge access door.
It’s possible to have a faulty printing mechanism. Follow the steps to reset the printing mechanism:
Turn the printer on and wait until the printer is silent.
With the printer on, disconnect the power cord from the rear of the printer and unplug the power cord from the outlet.
Wait at least 60 seconds.
Plug the power cord back into the outlet and reconnect the power cord to the rear of the printer.
Turn the printer on and wait until the printer is silent before attempting to print again.
The paper does not stay on the tray once it’s printed.
The piece of plastic that keeps the printed papers in place is no longer attached. This results in papers sliding off after they are printed.
Extend the tray to the “Legal” position, as indicated by the writing in the middle of the tray. This will allow the printed pages to lay flat once printed, and prevent the pages from folding up or falling off the tray.
The printer shows a “Paper Jam” error and stops printing.
If there is a paper jam in a paper tray, press the Power button to turn of the printer and disconnect the power cord from the rear of the printer. Remove all paper from the tray and place your fingers in the slot of the front of tray to remove the tray. Gently remove any loose or jammed paper. Reload tray with a stack of paper, making sure it is properly aligned in the tray, then carefully reinsert the tray into the printer. Reconnect the power cord to the rear of the printer: turn on the printer and try printing again.
If there is a paper jam on the printhead path, turn off the printer and disconnect the power cord from the rear of the printer. Carefully place your finger into the slot on the left of the printer, and pull open the ink cartridge access door. Use a flashlight to check for torn pieces of paper, gently removing any jammed or torn paper that is found. Close the ink cartridge access door and reconnect the power cord to the rear of the printer. Turn on the printer and try printing again.
The ink is not printed correctly on the paper.
There are two stages in the process of cleaning the printhead. Each stage takes approximately 2 minutes. After each stage, check the quality of the printed page. Only proceed to each subsequent phase of cleaning if the print quality remains poor. Follow the steps the clean the printhead:
Load Letter, A4, or Legal unused plain white paper into the main paper input tray.
Touch the right arrow button on the control panel, then select Setup.
Touch Tools, then select Clean Printhead.
If the poor quality persists after cleaning the printhead, try aligning the printhead. Follow the steps to realign the printhead:
Touch the right arrow on the control panel, then select Setup.
Touch Tools, then select Align Printer.
The printer shows a “Missing or Failed Printhead” error and stops printing.
A software issue may have caused this message to appear. Turn the printer off and back on again.
If the printer has been turned off and back on and the error message remains, reinstall the printhead. Follow the steps here.
The printer fails to pick up and feed paper from the tray, and shows an “Out of Paper” or “Pick Motor Stalled” error.
Follow the steps to reset the printer:
If you are able to print after resetting, you don’t need to continue troubleshooting.
Follow the steps to check the printer for the latest updates:
From the home screen on the control panel, select ePrint. Wait for the ePrint status to display.
Select Settings.
Select Printer Update, then select Check for Update Now.
If you are able to print after updating, you don’t need to continue with troubleshooting.
Follow the steps to inspect the paper:
Open the output tray and remove the stack of paper.
Inspect for any dusty, ripped, curled, or bent pieces. Remove those pieces from the stack.
Remove any obstructions, such as torn paper or packaging materials.
Use a flashlight to view the inside of the paper tray to ensure nothing is blocking the paper from making contact with the rollers.
Reload a stack of 10-25 pieces of paper and close the input paper tray to resume printing.
You will need a clean, lint-free cloth that doesn’t come apart or leave fibers when used. You will also need water that is either distilled, bottled, or filtered. Tap water may damage the printer. Follow “Step 8: Clean the paper pick rollers” to clean the pick rollers.
