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The charger is plugged in but is not charging.

Examine the charger for damages on the wire and clean it. Plug it back in tightly. If that does not work, you need to replace the charger.

It is possible the battery may be worn out and is no longer able to to hold charge. You will need to replace the battery.

You are pressing the power button to turn on the computer but it will not turn on.

Occasionally computers will not turn on normally. You will need to erase the all the charge from the battery.

  • Step 1: Take apart the bottom panel of the laptopStep 2: Remove the batteryStep 3: Hold the power button for 2 minutes

It is possible that the charger is worn out and is no longer able to hold charge. You will need to replace the battery.

Your computer keeps freezing at random times.

Occasionally drivers are outdated causing software issues. You will need to install the latest firmware drivers from the HP website: https://support.hp.com/us-en/drivers/sel…

  • Step 1: Click on “Firmware-Chipset”Step 2: Click on “Download”

The motherboard oversees the connection between all the parts of the computer. It is possible that connection is failing between parts due to a faulty motherboard. You will need to replace the motherboard.

Your computer is displays a blank screen when turned on

It is possible that the brightness may be turned down to the lowest setting. Press and hold the “Fn” key and tap the “F” button in increments to increase the brightness.

The LCD display panel may be broken, you will need to replace the LCD display panel.

The sound was working normally until suddenly stopped

A faulty sound driver may be causing sound issue. You will need to download and install the latest audio-drivers following this link: https://support.hp.com/us-en/drivers/sel… .

  • Step 1: Click “Driver-Audio”Step 2: Locate the latest audio-driver from the list by timeStep 3: Click on “Download”

It is possible that the sound card is broken and no sound is coming out as a result. You will need to replace the sound card. If you are not able to replace the sound card, buying an external sound card will fix the sound.