This page was created to help with common troubleshooting for the HP Pavilion 15-bk020wm laptop.
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The battery life of your device is shorter than advertised.
Your device isn’t able to stay charged longer than a few hours, this is caused by overcharging when the laptop is connected to the power adapter longer than necessary. Make sure not to use the lap top when it is charging and unplug when charging is complete.
The laptop isn’t charging at all, because the battery isn’t registering the need for charging. Make sure the battery power is at 0% before plugging in the charger. This will help to reset the battery. If this doesn’t work, you will need to replace the battery.
The battery is draining even when you are not using the laptop. This could be caused by the Wi-Fi capability being on and always looking for a connection. Turn off the Wi-Fi connection when it is not needed. If this doesn’t work you will need to replace the battery.
Your device battery is draining quick right after a full charge, this could be due to default settings running in the background. Make sure to enable energy-saving profiles including dimming the laptop screen. If this doesn’t work you will need to replace the battery.
Your hard drive isn’t able to keep up with the demand of completing high capacity tasks.
Windows 10 operating system is unfortunately too much for a 5400rpm hard drive, consider downloading Windows 8 for a faster operating system. If downgrading the operating system doesn’t speed up the hard drive, follow this link to replace Hard Drive.
Trackpad is depressing without any response on device.
When the trackpad is not working, you might have accidentally hit the lock key. To fix this, press the lock key (which is on the top bar) while pressing the FN key. If this doesn’t work, you will need to replace the trackpad.
Your trackpad could have debris or other substances hindering the ability to process your touch. Lightly clean the trackpad with a cotton swab to make sure there isn’t any debris or other substances inhibiting the trackpad from sensing your touch. If this doesn’t work, you will need to replace the trackpad.
Verify that your trackpad is enabled if not, you will need to enable it in order for it to begin registering your touch. If this doesn’t work, you will need to replace the trackpad.
Your touchscreen is non-responsive or inconsistent with your touch.
Your touchscreen could be experiencing a glitch causing it to not register touch. Sometimes a system reboot can help the touchscreen register your touch. If not you will need to replace the touchscreen.
If the touchscreen driver is not enabled, you will want to make sure device is a touchscreen then ensure touchscreen driver is enabled. If this doesn’t help you will need to replace the touchscreen.
Make sure there is no debris or other substances causing your touchscreen to interpret that for your touch. You can use a tissue or cotton swab to lightly clean the touchscreen; do not press to hard or you will further damage the screen.
If this doesn’t help you will need to replace the touchscreen.
Handrest will crack from intense usage and mishandling.
User is holding laptop with one hand in the middle near the touchpad, causing pressure to build and crack the handrest. User also is depressing heel of hand too firmly causing the handrest to crack. Ensure you are handling laptop with one hand on either side of device and also use care when typing to make sure heels of hand are not causing too much pressure. If already broken, follow the handrest replacement guide.
